faq

What is natural fiber fabric?

Natural fiber clothing is made from natural materials that have been used to make clothing for thousands of years. These include cotton, linen, silk, wool, hemp etc.

On the other hand synthetic fabrics could be considered plastic fabrics made of chemically derived fibers. Common synthetic fabrics include polyester, rayon, nylon etc

What is organic cotton?

Organic cotton is cotton that is produced and certified to organic agricultural standards. Its  farming does not allow the use of toxic chemicals or GMOs (genetically modified organisms) and therefore has a low impact on the environment. On the other hand, growing conventional cotton requires a significant use of chemical fertilizers which poison people and the environment.

Why organic cotton?
  • Soft, breathable and comfortable to wear vis a vis synthetic fabrics
  • Less likely to trigger allergies in children since it is devoid of toxic chemicals
  • Better for the planet and safer for the farmer’s health
Are your garments safe for children’s skin?

Absolutely. We take pride in not just being safe for the children’s skin but also our planet! All our clothes are GOTS certified. We believe in:

  • Usage of soft, breathable 100% certified organic fabrics
  • Non-toxic, safe on skin dyes and colors
  • Environment friendly processes with minimal wastage
  • Recycled/reusable environmentally friendly packaging
Do I need to pay for GST and other taxes at the time of checkout?

No, you do not have to pay additional taxes/ GST at the time of checkout for all Domestic orders. The prices displayed on the website are inclusive of GST.

 However, incase of International shipping any taxes/duties etc., if applicable, will have to be borne by you.

Do I need to pay for shipping charges at the time of checkout?

Shipping is free for all domestic orders and deliveries within India.

For International orders, shipping charges are calculated at the time of checkout.

What payment options do you accept on the website?

For your convenience, we offer all major payment solutions, such as credit cards, debit cards, net banking and cash on delivery. International purchases can be paid for through PayPal.

Do you offer cash on delivery?

Yes, cash on delivery is available on select pincodes within India only. Please pay the full order amount to the shipping provider at the time of delivery.

How do I return a product?

For domestic orders placed on www.greendigo.in, returns can be made free of charge. All you need to do is ensure that the items are unused, unwashed, unsoiled and have the original tags in place.To place a request for return, please send an email on orders@greendigo.in, within 15 days from the date of purchase and we would have the items collected from you.Please place the garments in their original cloth drawstring pouch and hand it over to the pick up courier executive.

No returns or refunds would be possible on items bought in the following scenarios: (i) those on sale, (ii) those with a discount code, (iii) those via international orders or (iv) those through Cash on Delivery, (v) those bought in exhibitions or pop ups.

Do you offer exchange on the bought products?

The exchange option is not available for online purchases. Nonetheless, you can always return your order for FREE within the established return period and place another order.

How will I get my refund upon returning a product?

The refund will be made via the same payment method used to make the purchase. You will receive an email confirmation of the return once it has been completed. If you have not received a refund in your account after more than 14 days, please show the confirmation to your bank so that they can help you and speed up the process. Please note that for orders paid by Cash on Delivery, no returns or refunds are possible.

What are the expected delivery times?

The delivery time may vary depending on the shipping address, the time you make your purchase and availability of items. We endeavour to deliver within  3-5 business days.

Is it safe to key in my bank account and card details on your website?

Yes, shopping on our website is completely safe. We use leading payment gateway providers that have end to end encryption and two factor authentication. At no point during the payment process do we manage your bank/card details neither do we store your bank/card details after the order is placed.

Are the prices on the website inclusive of taxes and shipping?

Yes, the prices on the website are inclusive of all taxes. We offer free shipping on all domestic orders.

I’m unable to complete my order on the website. What do I do?

We’ll be happy to assist you. Please contact customer care at +91-9372462620 or orders@greendigo.in.

Are my personal details safe on the website?

Yes, we take utmost care in keeping your personal information safe and secure. We do not sell your information to any third-parties. For more details, refer to our Privacy Policy.

How can I cancel my order?

We hope that this situation does not arise. However, in case you wish to cancel the order, please call +91-9372462620. Please note that you can cancel an order only within 24 hours of placing the order.

What if an item is out of stock?

We make every effort to keep all products in stock. However, there may be times when unexpected demand exceeds our supply. You may write to us at orders@greendigo.in for an enquiry about a product which is not in stock and we will be happy to assist you.

How close to the image are the actual colors on the garment?

We take great pains in ensuring that we photograph all our products under standard lighting conditions so that the image you see is as close to the actual product. However, there may be minor variations in the color of the fabric etc of the product image you see on your monitor and the actual product.

Can I track my order?

Yes, you will be informed through an email when your shipment is dispatched. The details of the courier company and the tracking reference number will be mentioned for your convenience.

What are the wash instructions for the garments?

Washing instructions are printed on a label inside each of our garments. All our garments are machine washable. We recommend a cold wash on gentle cycle. A higher temperature wash will not harm the clothes but it is not eco friendly. It is generally recommended that like colored garments are washed together.

We also strongly suggest the use of natural and biodegradable soap nuts (popularly known as Reetha in India)

Will the garments shrink after first wash?

No. All our fabrics go through the shrinkage process at the time of dyeing and printing itself.

From where can I buy your products?

At present, our products are available only through our website www.greendigo.in

Please follow us on social media for updates on exhibitions and pop ups in your city.

Do you take bulk orders?

For bulk order enquiry, please write to info@greendigo.in or call +91-9372462620 and we will be happy to assist you.

How can I give feedback on your products and services?

We’d love to hear from you. You can write to us at info@greendigo.in.